TERMS AND CONDITIONS
These terms outline the mutual responsibilities of both parties to ensure a smooth, reliable, and professional moving experience.
By proceeding with your booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Thank you for choosing Jim’s Boy Mover Limited!
SECTION 1: TAXES
1.1 Harmonized Sales Tax (HST)
All estimates provided by Jim’s Boy Mover Limited exclude HST. Applicable taxes will be added to the final invoice.
SECTION 2: DEPOSITS
2.1 Required Deposit
A deposit equivalent to the first hour of service is required to secure your booking. This will be deducted from the final bill. Depending on service scope, certain jobs may require a larger deposit.
2.2 Payment Method for Deposits
Deposits must be paid via credit card over the phone. Cards are securely stored on file.
2.3 Online Payment Options
Online payment options, including e-transfers, are available.
For e-transfers, a **minimum 3-hour deposit** is required.
All e-transfers must be sent to: info@jimsboymover.com
2.4 Refund Policy
Deposits are refundable with at least one week’s notice for cancellations or rescheduling. A $35 administration fee applies.
2.5 Same-Day Cancellations
If you cancel on the scheduled moving day, the first-hour deposit is non-refundable.
An additional cancellation fee equivalent to 2 hours of service may apply.
2.6 Cancellation While Crew is En Route
If cancellation occurs after the crew has departed or arrived at the pickup location, the client will be charged 3 hours of service at the booked rate, plus the travel fee.
SECTION 3: FACTORS AFFECTING SERVICE DURATION
Service duration may be influenced by:
SECTION 4: BILLING
4.1 Billing Start & End Time
Billing begins when the crew arrives at the origin location, including time to park and prepare equipment.
Billing ends once the job is completed at the final destination and all equipment is returned to the truck.
Time is billed in 30-minute increments, rounded up after the minimum.
4.2 Estimates
Estimates are based on information provided by the client and company experience. They are not guaranteed and may change due to unforeseen factors.
4.3 Break Policy
Moves over 3 hours: crew may take a 10–15 minute break.
Moves over 5 hours: a 15–30 minute unpaid break applies.
This aligns with Canadian labour regulations.
4.4 Taxes & Gratuities
All services are subject to tax.
Gratuities are not required but appreciated (cash or added to bill).
SECTION 5: PAYMENT
5.1 Payment Due
Full payment is due upon completion of services. An invoice will be emailed after processing.
5.2 Accepted Payment Methods
5.3 Final Bill
The final bill is non-negotiable.
5.4 Late Fees
A daily late fee depend on the services applies to overdue balances.
Unpaid balances beyond 30 days may be sent to collections or legal action.
5.5 Outstanding Invoices
Future bookings will not be serviced until previous invoices are fully paid.
SECTION 6: PARKING
The client must ensure legal parking is available.
If unavailable, the crew may use the nearest public/private parking, including paid options.
Any parking fees or tickets will be added to the final bill.
SECTION 7: ELEVATOR BOOKINGS
7.1 Client Responsibility
Elevators must be booked in advance where required.
7.2 Time Alignment
Elevator bookings must match the estimated service window. Please consult Jim’s Boy Mover Limited if unsure.
7.3 Loading Dock Access
Inform your coordinator about any loading dock restrictions or unique requirements.
7.4 Disclosure Requirements
Clients must notify the company of:
7.5 Certificate of Insurance (COI)
If needed, notify the company at least 1 week in advance.
SECTION 8: DISASSEMBLY & REASSEMBLY
8.1 Advance Notice
If assistance is needed, notify your coordinator before the move.
8.2 Flat-Pack Furniture
Assembly of new furniture is not included unless specifically agreed upon.
SECTION 9: CLIENT RESPONSIBILITIES
9.1 Presence During Move
The client or an authorized representative **must be present** at all locations.
Any decisions or approvals made by the representative are binding.
9.2 Disclosure of Conditions
Clients must disclose:
Failure to do so may result in additional costs or additional crew.
9.3 Packing Requirements
All items must be packed prior to move unless packing services have been arranged.
9.4 Wrapping Preferences
If a client declines blanket-wrapping, a liability waiver must be signed.
Glass, marble, stone, and mirrored items **cannot be unwrapped** due to safety risks.
SECTION 10: STANDARD PROTECTION PLAN
Jim’s Boy Mover Limited provides basic protection at no additional charge, covering up to 60 cents per pound per article.
Liability excludes:
10.2 Upgraded Protection Plans
Higher coverage options are available upon request.
10.3 Claims
Claims must be filed within **7 days** with supporting photos.
Items left with the team must be claimed within **30 days**.
