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FAQ

FAQ

Faq

Got any questions? Check out our list of frequently asked questions

Experience a simple yet powerful process that’s highly effective, incredibly efficient, and focused on delivering results.

Yes, if you book your move with us, we offer a free mattress cover or equivalent discount on packing materials.

Movers typically take a 15-30 minute break, which is off the clock. This usually happens after the truck is loaded and on its way to the destination.

Payment is due upon completion of the move. We accept credit cards, debit cards, and cash. Our movers carry portable payment machines.

The deposit is deducted from your final bill. If the service is canceled within the allowed timeframe, it may be refunded.

We recommend booking your move 3-4 weeks in advance. For peak periods (the 1st-4th and 27th-31st of each month), book as early as possible as slots fill up quickly.

We can hold a move date for 48 hours (24 hours during peak times) without a deposit.

Yes, a deposit is required to secure your move date. This will be deducted from your final bill.

Yes, we move upright pianos, but please provide photos of the piano and access points (stairs, doorways) for a proper assessment.

No, we do not move Jacuzzis or similar large items as our team is not equipped for such tasks.

We provide furniture assembly, TV mounting, and custom crating for fragile items. Let us know your specific needs, and we’ll tailor our services accordingly.

Yes, we offer discounts for students, seniors, teachers, and repeat customers. Discounts are also available if you book multiple services such as moving and storage.

No, we do not charge extra for stairs or long walks. However, it’s important to notify us as it may affect the duration of the move.

If any items are damaged during the move, contact our customer support team immediately. We will assist you in filing a claim.

Yes, we offer post-move cleaning services to ensure your old or new home is left clean and ready.